1 質(zhì)保期內(nèi)服務(wù)承諾：
1.1 我公司嚴(yán)格遵守《中華人民共和國合同法》，履行自己的責(zé)任。
1.2 質(zhì)保期內(nèi)如發(fā)現(xiàn)與合同規(guī)定不符合或由于我方責(zé)任造成產(chǎn)品損壞或不能正常工作時，我方將第一時間負(fù)責(zé)免費維修，無法修復(fù)則更換有瑕疵的備件。
1.3 質(zhì)保期內(nèi)，對故障保修的響應(yīng)，在接到買方通知的2小時內(nèi)予以答復(fù)并作出處理意見，如需現(xiàn)場解決，保證24小時內(nèi)到達(dá)現(xiàn)場修理，相關(guān)維修連續(xù)進(jìn)行，直至故障完全修復(fù)為止。
1.4 質(zhì)保期內(nèi)我公司至少保證兩次不限任何形式的產(chǎn)品質(zhì)量調(diào)查或回訪，以了解產(chǎn)品的運行狀況。
1.5 免費提供技術(shù)培訓(xùn)，交貨后現(xiàn)場一次技術(shù)培訓(xùn)。
2 質(zhì)保期外服務(wù)承諾：
2.1 質(zhì)保期外如需要維修或維護(hù)，賣方可派技術(shù)人員到現(xiàn)場免費指導(dǎo)，如需要更換備品備件，只收取成本費用。
2.2 質(zhì)保期外，我公司將進(jìn)行不定期、不限任何形式產(chǎn)品跟蹤活動，為用戶發(fā)現(xiàn)問題，解決問題。
2.3 保修期滿以后，報價人提供24小時應(yīng)急服務(wù)，對設(shè)備終身以最優(yōu)惠的價格提供配件和技術(shù)維修服務(wù)。
3 長期服務(wù)承諾：
3.1 隨時免費提供熱線技術(shù)咨詢解答，如若電話未能解答，我們將提供免費現(xiàn)場及時限時指導(dǎo)。外地根據(jù)具體情況，第一時間到達(dá)，以良好的服務(wù)為宗旨，以最快的速度提出解決方案。
3.2公司長期以優(yōu)惠的價格為用戶提供備品備件。
4 其它：
4.1 公司開通24小時熱線電話：18922315850，在收到報修電話后2個小時內(nèi)答復(fù)。
4.2 所有服務(wù)人員在為用戶提供現(xiàn)場服務(wù)時，必須統(tǒng)一著裝或配帶胸卡，攜帶必備工具。服務(wù)人員要求禮貌待人，隨時答復(fù)客戶疑難問題。
4.3 不得以任何理由拒絕用戶的合理要求或索要財物，違者按公司有關(guān)規(guī)定進(jìn)行處罰。
1 A warranty period of commitment:
1.1 I strictly abide by "People's Republic of China Contract Law", to fulfill their responsibilities.
1.2 Warranty period as stipulated in the contract does not comply with discovery or because of our responsibility to cause damage or not working properly, we will reply within 3 days of treatment advice.
1.3 the warranty period, the warranty on the response to a fault, the buyer shall be notified within four hours receiving the reply, when requested by the buyer within 48 hours to arrive on-site repair, maintenance related continuously until the fault is fully repaired.
1.4 Our warranty period at least twice to ensure that the investigation is not limited to any form of product quality or visits to understand the operational status of the product.
1.5 Provide technical training free of charge.
2 Warranty services outside the two commitments:
2.1 outside the warranty period as in need of repair or maintenance, the seller may send technical personnel to the scene to free guidance, such as spare parts need to be replaced, only pay the cost.
2.2 outside the warranty period, the company will from time to time, is not limited to any form of product tracking activities, users find and solve problems.
2.3 outside the warranty period, the company will continue to provide users with the products and services, and the only fee charged.
3 Long-term service commitments:
3.1 stands ready to provide technical advice hotline answer free, should not answer the phone, we will provide free on-site in a timely manner limited guidance. Field depending on the circumstances, the first time arrives, with a good service for the purpose, the fastest propose solutions.
3.2 Long-term preferential prices to provide spare parts for the user.
4 Other:
4.1 The company opened a 24-hour hotline 020 -34220576, respond within two hours after receiving the repair calls.
4.2 All service personnel to provide users with on-site service, it must be equipped with a badge or uniform dress, carrying essential tools. Service staff to be courteous,
4.3 any reason to refuse reasonable request or ask for the user's property, and offenders punished according to the relevant provisions.
